Правила за извършване на доставка
At Jean Rocco Fashion, we strive to provide our customers with a seamless and satisfying shopping experience, including reliable and efficient shipping services. Below, you'll find detailed information about our shipping process.
Processing Time
- Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- You’ll receive an email confirmation with tracking details once your order has been shipped.
Shipping Methods & Delivery Times
We partner with trusted carriers to ensure your orders are delivered securely and promptly. Estimated delivery times vary based on your location:
- Europe: 3-7 business days
- Rest of the World: 5-10 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance or carrier delays.
Shipping Rates
- At Jean Rocco Fashion we offer free shipping worldwide.
Customs & Import Duties
For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product or shipping prices. Please check with your local customs office for more information.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website. If you encounter any issues, feel free to contact our support team for assistance.
Lost, Delayed, or Damaged Shipments
If your shipment is lost, delayed, or arrives damaged, please contact us at info@jeanroccofashion.com within 7 days of the expected delivery date. We’ll work with the carrier to resolve the issue and ensure you receive your order or a replacement as quickly as possible.
Contact Us
For any questions or concerns about your shipment, please contact our customer support team at:
Email: info@jeanroccofashion.com