FAQs
FAQs | Jean Rocco Fashion
Welcome to the Jean Rocco Fashion FAQs! Below, you’ll find answers to some of the most commonly asked questions about our store, products, and services.
1. Are your products authentic?
Yes! At Jean Rocco Fashion, we guarantee the authenticity of every item we sell. Our team works directly with trusted suppliers to bring you genuine luxury brand items at competitive prices.
2. How do you offer luxury items at such affordable prices?
We source our products through reputable channels that allow us to pass on savings to our customers. Rest assured, affordability does not compromise quality or authenticity.
3. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. For your convenience and safety, all transactions are encrypted and protected.
4. Do you offer worldwide shipping?
Yes, we ship worldwide! Shipping costs and delivery times may vary depending on your location. You’ll find detailed information at checkout.
5. What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 14 days of delivery, provided the item is unworn, unused, and in its original condition with tags attached. Please see our Return Policy page for detailed instructions.
6. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your order on the courier’s website.
7. Do you restock sold-out items?
We do our best to restock popular items. If an item you love is sold out, feel free to contact us, and we’ll notify you if it becomes available again.
8. Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 24 hours of placement. Contact our customer service team immediately for assistance.
9. How can I contact customer support?
You can reach us via email at info@jeanroccofashion.com or by filling out the contact form on our Contact Us page. Our team is available to assist you Monday through Friday, 9 AM to 5 PM (GMT).
10. Do you offer gift cards?
Yes, we offer digital gift cards, which make the perfect gift for fashion lovers. Visit our Gift Cards page to purchase one today.
If you have a question that isn’t listed here, don’t hesitate to contact us! We’re here to ensure your shopping experience at Jean Rocco Fashion is seamless and enjoyable.