Shipping Policy

Last Updated: April 28, 2025

At Jean Rocco Fashion, we are committed to providing you with a seamless and satisfying shopping experience, including reliable and efficient shipping services.
Below you will find detailed information about our shipping process.

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Order Processing

• Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

• You will receive an email confirmation with tracking details once your order has been shipped.

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Shipping Methods and Delivery Times

We partner with trusted global carriers to ensure safe and timely deliveries.
Estimated delivery times are:

Please note: Delivery times are estimates only and may vary due to customs processing, weather, or carrier delays.

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Shipping Costs

• We offer FREE worldwide shipping on all orders.

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Customs, Duties, and Taxes

• International orders may be subject to customs duties, taxes, or import fees based on your country’s regulations.

• These charges are the responsibility of the customer and are not included in the product or shipping prices.

• We recommend checking with your local customs office for more information before placing an order.

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Order Tracking

Once your order has been dispatched, you will receive an email containing:

• Your tracking number

• Instructions on how to track your package via the carrier’s website

If you experience issues tracking your order, please contact our support team at info@jeanroccofashion.com.

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Lost, Delayed, or Damaged Shipments

If your shipment is lost, significantly delayed, or arrives damaged:

• Please contact us at info@jeanroccofashion.com within 7 days of the expected delivery date.

• We will work directly with the carrier to investigate and resolve the issue promptly.

Depending on the situation, we may offer:

• A replacement shipment

• A refund (if appropriate)

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Contact Us

For any questions or concerns about shipping or delivery, please reach out to our customer support team:

📧 Email: info@jeanroccofashion.com